記(ji)者從(cong)省文(wen)(wen)化(hua)和(he)旅游(you)(you)廳獲(huo)悉，近日，文(wen)(wen)化(hua)和(he)旅游(you)(you)部對2024至2025年(nian)度全(quan)國文(wen)(wen)化(hua)市(shi)場綜(zong)合(he)執(zhi)法(fa)重(zhong)大(da)案(an)(an)件(jian)辦案(an)(an)單位及辦案(an)(an)人員予以通報表揚。西(xi)寧市(shi)文(wen)(wen)化(hua)旅游(you)(you)廣電局辦理(li)的兩起案(an)(an)件(jian)成功入選“全(quan)國文(wen)(wen)化(hua)市(shi)場綜(zong)合(he)執(zhi)法(fa)重(zhong)大(da)案(an)(an)件(jian)”，高田喜、楊(yang)光、妥麗娟3名(ming)同志(zhi)獲(huo)評“全(quan)國文(wen)(wen)化(hua)市(shi)場綜(zong)合(he)執(zhi)法(fa)重(zhong)大(da)案(an)(an)件(jian)辦案(an)(an)人員”。

為(wei)推動(dong)(dong)執(zhi)法(fa)(fa)能(neng)(neng)力再升(sheng)級，2024年省(sheng)(sheng)(sheng)文(wen)化和(he)旅游廳(ting)組織(zhi)實施“全(quan)(quan)省(sheng)(sheng)(sheng)文(wen)化市(shi)場(chang)(chang)案(an)件質量提升(sheng)季”專項行動(dong)(dong)，通過全(quan)(quan)省(sheng)(sheng)(sheng)案(an)件交(jiao)叉評查(cha)(cha)“找差距”、典型案(an)例研討“學方法(fa)(fa)”、執(zhi)法(fa)(fa)業務培訓(xun)“強(qiang)本(ben)領(ling)”，累計培訓(xun)執(zhi)法(fa)(fa)人(ren)員超500人(ren)次(ci)，既全(quan)(quan)方位提升(sheng)全(quan)(quan)省(sheng)(sheng)(sheng)文(wen)化市(shi)場(chang)(chang)綜合(he)執(zhi)法(fa)(fa)人(ren)員執(zhi)法(fa)(fa)辦案(an)能(neng)(neng)力和(he)案(an)件辦理規范(fan)化水平，也為(wei)此次(ci)兩起案(an)件入(ru)選全(quan)(quan)國重大(da)案(an)件打下堅實基(ji)礎。針對文(wen)旅市(shi)場(chang)(chang)“監管(guan)碎片(pian)化、服(fu)務粗放化、效(xiao)能(neng)(neng)表層(ceng)化”痛點，省(sheng)(sheng)(sheng)文(wen)化和(he)旅游廳(ting)主動(dong)(dong)聯(lian)(lian)合(he)省(sheng)(sheng)(sheng)公安廳(ting)、省(sheng)(sheng)(sheng)交(jiao)通運輸廳(ting)、省(sheng)(sheng)(sheng)市(shi)場(chang)(chang)監管(guan)局等(deng)(deng)部門建立“省(sheng)(sheng)(sheng)級跨部門執(zhi)法(fa)(fa)協作機制(zhi)”，明確線索(suo)移送、信息共享、聯(lian)(lian)合(he)檢查(cha)(cha)等(deng)(deng)全(quan)(quan)流程規范(fan)，真正(zheng)實現(xian)“一處發現(xian)、多部門響應(ying)”的協同(tong)監管(guan)格局，讓監管(guan)更(geng)高(gao)效(xiao)、服(fu)務更(geng)精準。

今年以來，全(quan)省文(wen)旅系統深入開(kai)展文(wen)旅領域群(qun)眾身邊不(bu)正之(zhi)風和腐敗(bai)問題集中整治(zhi)(zhi)，壓茬推進導(dao)游亂象、強制(zhi)消費專項整治(zhi)(zhi)，累計(ji)出動6642人次，檢(jian)查(cha)經營(ying)單位(wei)2703家(jia)次，辦結案(an)件43件，行政罰款75.35萬(wan)(wan)元，沒收違(wei)法(fa)所得12萬(wan)(wan)余(yu)元。會同(tong)(tong)公安、交通(tong)、市監等(deng)部門，嚴(yan)查(cha)嚴(yan)打(da)涉(she)旅購(gou)物場(chang)所非法(fa)行醫、誘導(dao)消費、質價(jia)不(bu)符等(deng)違(wei)法(fa)違(wei)規行為，檢(jian)查(cha)涉(she)旅場(chang)所132家(jia)次，停業整頓(dun)16家(jia)。健全(quan)“接訴(su)(su)即(ji)辦”機制(zhi)，深化“未訴(su)(su)已辦”主動治(zhi)(zhi)理(li)理(li)念——通(tong)過提前排(pai)查(cha)隱患、靠前解決問題，將游客訴(su)(su)求化解在萌芽階段，同(tong)(tong)步(bu)以高(gao)效(xiao)辦結閉環提升投訴(su)(su)處(chu)理(li)質效(xiao)。1月至(zhi)9月，全(quan)省文(wen)旅市場(chang)投訴(su)(su)量同(tong)(tong)比下(xia)降17.9%。（記者李靜）